１．General

• Q1-1 : What kinds of products are collected for recycling?
• Q1-2 : Are all manufacturers’ PCs collected?
• Q1-3 : Which manufacturers are taking part in the Eco Yu-Pack Collection Scheme?
• Q1-4 : Where should I ask if I do not know a lot about recycling PCs?

２．Collection

• Q2-1 : Briefly, what are the collection procedures for household PCs?
• Q2-2 : What are the service hours of the Information (Inquiries) Desk and how is it structured?
• Q2-3 : Can I take my used PC to a post office without having applied beforehand?
• Q2-4 : Do I need to pack the PC I intend to discard, before I discard it?
• Q2-5 : If I have opted to have the PC collected from my house, can I just leave it by the front door for collection, without anyone having to be at home?
• Q2-6 : Do I need to erase data from the hard disk when I discard my PC?
• Q2-7 : If the actual item is different to what I applied for, will it be returned to me? Where will this check take place?

３．Fees and Charges

• Q3-1 : In what cases will a collection and recycling fee be charged?
• Q3-2 : How much does it cost? Are there any additional postal fees?
• Q3-3 : How can I pay the fee?
• Q3-4 : I have submitted my application and made payment. Now, for some reason, I need to cancel. Will I get a refund?
• Q3-5 : What is the PC Recycle Mark?
• Q3-6 : Is the PC Recycle Mark attached to all PCs currently being retailed?

４．Recycling

• Q4-1 : What kind of recycling is possible for PCs?
• Q4-2 : What kind of recycling happens at the recycling facilities?
• Q4-3 : Are any of the PCs collected from households resold as used PCs? Are they pulled from becoming components and resold?
• Q4-4 : At recycling facilities, is there some process designed in case information has been left on the hard disk?
• Q4-5 : What kinds of measures have been taken to ensure that diversions to inappropriate channels are prevented?

5．Collection of Non Manufacturer-Collectable PCs

• Q5-1 : What should I do with my PC if the manufacturer has withdrawn from the business or has become insolvent and there are no businesses obliged to collect it?
• Q5-2 : What should I do with my PC if it was imported directly from overseas, or if it was self assembled?
• Q5-3 : What should I do if I am not sure whether the manufacturer exists or not?
• Q5-4 : How do I apply for collection of, and what are the fees for, a non manufacturer-collectable PC?
• Q5-5 : Why are the collection and recycling fees for non manufacturer-collectable PCs more expensive than the fees offered by the individual manufacturers?
• Q5-6 : What should I do if the manufacturer, which made and sold the PC that has a PC Recycle Mark attached, withdraws from the business or becomes insolvent?

6．Garbage Collection by Local Governments

• Q6-1 : Shouldn’t local governments have to collect PCs as garbage?
• Q6-2 : What kind of modes do local governments offer for collecting PC-related garbage?

7．Resale as used goods & Disposal of components

• Q7-1 : Is there any possibility that my unwanted PC will be resold as a used good?
• Q7-2 : What should I do about recycling a PC I purchased secondhand or received from someone?
• Q7-3 : Can I have the manufacturer collect just the unwanted components which I have exchanged?

１．Regarding the Law for Promotion of Effective Utilization of Resources

• Q1-1 : Why is recycling carried out based on the Law for Promotion of Effective Utilization of Resources?
• Q1-2 : Who are the manufacturing and other businesses, which are obliged to collect and recycle their PCs?
• Q1-3 : What role do the manufacturing and other businesses play?
• Q1-4 : What do I do if the manufacturing or other business does not collect and recycle their products?
• Q1-5 : What role do the retail stores play?
• Q1-6 : What role do local governments play?
• Q1-7 : What role do consumers play?
• Q1-8 : Who bears the costs required to recycle PCs and in what way are they borne?
• Q1-9 : By law, what kind of recycling are manufacturers required to perform?
• Q1-10 : When did recycling start based on the Law for Promotion of Effective Utilization of Resources?